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Who is Comet for?+
Comet is designed for IT teams, MSPs and enterprise organizations. Our typical customers include:
Who are the end users of Comet?+
Comet suits any business or organization with information that needs protecting. This may range from a single device to enterprise scale environments.
What hardware do I need to run Comet?+
Comet does not require you to own any of your own hardware. Comet can be run from a VPS, and you can instruct it to store data directly on one of our approved cloud storage providers. Alternatively, you can run the entire system on your own hardware (or a combination of both). You choose.
Is Comet Linux or Windows based?+
Both the Server and Client components run natively on Windows and Linux. The self-installer is incredibly simple, and there are no third-party software dependencies (eg Java, .NET etc)
What is chunking?+
Comet backs up data by first splitting it into variable-sized chunks, which are individually compressed, encrypted, and uploaded. Comet uses data-dependent chunking, efficiently splitting a file into consistent chunks even in the face of random inserts. Chunking helps with faster backups, faster restores, better deduplication, smaller uploads, smaller downloads when restoring, reduced data storage, better security, vastly reduced risk of corruption. It’s the game-changer that makes Comet unique.
I’m wondering about data sovereignty. Where is data stored?+
Comet can be installed on your hardware, or the cloud environment of your choice. We do not store any identifiable information about your customers or their data. If you want to use MyClient for backup monitoring, you can choose a hosting location in either the USA or UK when you sign up.
Comet CloudView is currently hosted exclusively from the UK.
Do you have online documentation?+
Yes, it is here.
How do you provide support?+
Support is provided via our ticket system in the Partner Portal. You’ll need to sign up and log in to access this. We have two support offices, based in New Zealand and Ukraine. This gives us global coverage across most time zones. Tickets which require escalation to our development team are answered during NZDT work hours.
Want to speak directly with our Customer Success team? Book a call for a free one-on-one support session.