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Who is Comet for?+
Comet is designed for IT teams, MSPs and enterprise organizations. Our typical customers include:
Who are the end users of Comet?+
What hardware do I need to run Comet?+
Is Comet Linux or Windows based?+
What is chunking?+
I’m wondering about data sovereignty. Where is data stored?+
Comet can be installed on your hardware, or the cloud environment of your choice. We do not store any identifiable information about your customers or their data. If you want to use MyClient for backup monitoring, you can choose a hosting location in either the USA or UK when you sign up.
Do you have online documentation?+
How do you provide support?+
Support is provided via our ticket system in the Partner Portal. You’ll need to sign up and log in to access this. We have two support offices, based in New Zealand and Ukraine. This gives us global coverage across most time zones. Tickets which require escalation to our development team are answered during NZDT work hours.