Austria, Germany, Switzerland
Distributor
Mertingen
Germany
France
Distributor
Pessac
France
Spain
Distributor
Valencia, Madrid, Bercelona
Spain
What are the benefits of buying Comet through a distributor?
+When you purchase Comet through a distributor you are billed in your local currency, rather than USD. Any support tickets you raise are answered in your local language, instead of English. And because distributors answer all Tier 1 support tickets themselves, you will get a response aligned with business hours for your time zone.
How does support work if I go through a distributor?
+When you work with a Comet distributor, you will log any support tickets you have directly with that distributor. Distributors are trained on Comet Backup and your Tier 1 support queries will be answered by the distributor in your local language during normal business hours for your time zone. Distributors pass Tier 2 and Tier 3 support queries to Comet's Support team and Development Teams when escalation is needed.
If I’ve already signed up with Comet, can I switch my account to be through a distributor instead?
+To switch your account to be managed through a distributor, please send an email or contact the distributor directly.